The National Social Security Fund (NSSF) will start sending real time customer transaction alerts upon receipt of social security contributions and payment of benefits, Managing Director Richard Byarugaba announced earlier this week as the Fund kicked off the 4thCustomer Connect Week.
The real-time transaction alerts facility will empower both employers and employees to keep track of their transactions with the Fund, thereby improving service delivery and ultimately, impacting on compliance levels.
Addressing journalists at Workers House in Kampala, Byarugaba said; “every time an employer remits contributions for their employees, an e-mail alert will be sent to the employer confirming that their payments has been received. In addition, an SMS alert will be sent to the member as soon as contributions are received and posted to their NSSF statement.
The Fund will also send contributions statements every month to members via email showing details of the contributions that month as well as their total savings.”
“In order to keep NSSF members who are processing benefits abreast with the payment process, we will send Benefits Transaction Alerts at every stage of the benefits payment process,” Byarugaba added.
He called upon NSSF contributors to provide updated contacts to the Fund so that they can track their contributions and hold their employer accountable if they do not remit your contributions in time.
The member transaction alerts will complement usage of the Fund’s online whistleblower platform where employees can covertly report their employers who default on NSSF contributions.
The Customer Connect Week, now in its 4th year, is solely dedicated to NSSF members through a series of activities across the Fund’s branch network.
This year, the Fund will hold a financial literacy training for its members to enable them make better decisions on the usage of their savings when they qualify.
Branches across the country will also participate in a number of community activities as part of the Fund’s social responsibility.
“The business environment is still a challenging one but we are committed to delivering on our mandate, thanks to our strong position and continuous across the business. The Customer Connect weekisa key initiative in our strategic plan and shows our commitment to excelling in service delivery to our customers. We will continue to be proactive and innovative, which is partly what this Customer Connect Week is about,” Byarugaba said.